Union Square Cares & Downtown Streets Team

We live in a compassionate City but all community sectors — private, public and the non-profit — need to work together to help individuals who are suffering on our streets. There are no simple solutions to a complex problem.


The City and County of San Francisco prioritizes services for the homeless in many ways: through supportive housing units, increased medical respite beds, comprehensive services that include substance abuse and mental health treatment, and innovative programs like the city’s Navigation Center. We, at Union Square Cares, are doing our best to help. We have committed resources for additional officers and outreach workers that connect individuals to services, but we know that we can do better by working together with employees, our visitors, and our managers on cohesive strategies to reach people who need our help the most.



1. CALL 

If you see someone in need please call the Union Square Cares Member Services at 415.781.4456. Please describe the individual and give the location to connect them with our City’s trained professionals.


If you want to contribute monetarily, we recommend that you donate to the following organizations: 

Downtown Streets Team - The Downtown Streets Team primary objective is to end homelessness, but the additional benefits include the reactivation of public spaces, increased awareness of homeless and low-income issues and fostering safe places for everyone to live in play. Homeless and unemployed individuals, also known as Team Members, can be spotted wearing red shirts as they beautify streets around Union Square (Monday – Friday from 7:00 a.m. to 11:00 a.m. & 1:00 p.m. to 5:00 p.m.) through cleaning and safety, as well as safely disposing of hazardous materials, such as discarded needles. In addition to beautification, Team Members engage with other homeless individuals inviting them to join DST’s team to take advantage of the housing and employment services. DST provides 8 members divided up into groups of four covering the two daily shifts in Union Square. 

Make a tax-deductible donation to support the Union Square Downtown Streets Team and help fight homelessness. Click here to donate now.


Meet the Union Square Downtown Streets Team

Union Square Downtown Streets Team

We'll Lift You Up

Project Homeless Connect - Project Homeless Connect is a reputable non-profit organization that originated in San Francisco and has been implemented in over 200 cities across the country. You can donate directly at All resources go directly towards services that help our homeless population get back on the road to self-sufficiency.


The San Francisco Homeless Outreach Team - The San Francisco Homeless Outreach Team or SF HOT provides outreach, case management and services to homeless people who are on the street and not using other city homeless services. If you are concerned about a homeless person in San Francisco, you can reach the SF HOT dispatcher 24/7 directly at 415.355.7401 to make a report. Please describe the individual and give the location to connect the with our City’s trained professionals. For any other related or public matter, you can also dial 3-1-1 for San Francisco’s Customer Service Center system or download the SF311 mobile app.