Resources Curbside Pickup Operations


The USBID continues to provide clean and safe services to the district under the City & County of San Francisco’s updated Shelter-In-Place policy. For more information about curb-side pick-up, click here.

Cleaning & Safety Services
[Effective 6/04/2020] Member Services is now resumed to 6:30am – 10:30pm daily, with Overnight Security Services available between 10:00pm – 6:00am.  Clean and safe ambassadors will operate between 5:30am – 11:30pm. Pressure washing and the ATLV will operate between 9:00pm – 5:30am daily. To report a clean or safe incident between 6:30am – 10:30pm, please contact Member Services at 415-781-4456 or To report a safe incident between 10:00pm – 6:00am, please contact Legion Security at 415-724-2909 and mention your membership with the USBID. 

The City & County of San Francisco is currently in Phase 2a of the re-opening plan. Business hours may be affected. Please check local listings. Retailers open for touchless shopping and restaurants open for take-out are available. Continue practicing social distancing and maintaining property safety protocols like hand washing and wearing a facial mask. We look forward to seeing you soon. For on-going San Francisco alerts, text: COVID19SF to 888-777.

Resources for Curbside Pickup Operations

City & County of San Francisco


As long as COVID-19 indicators in San Francisco continue to demonstrate progress on slowing the spread of the virus, retail businesses will be able to operate for storefront pickup and delivery starting on Monday, May 18.

If you plan to reopen after May 18 for curb-side pick-up, please let us know so we can help promote. 

Best Practices for Curbside Pickup - Webinar from SF OEWD on Vimeo.


  • Prohibit customers from entering the business with curbside pickup. The transaction must occur outside the building, such as in the doorway, through an exterior window, or at a small table set up at the front of the facility.
  • Instruct all personnel involved in curbside pickup to wash their hands frequently and to use hand sanitizer (provided by the Retail Business with Curbside Pickup) before and after handing items to a customer.
  • When possible, provide options to accept payment through contactless technologies, in advance via phone, an app, or the internet, or verbally (such as reading a credit card number and required information).
  • Remind Personnel to wear a face covering at all times, including when interacting with customers who are picking up items
  • The COVID-19 health crisis is creating a temporary increase in curbside pick-up service for many restaurants and businesses. To encourage physical distancing and reduce crowding, the SFMTA is fast-tracking converting some adjacent street parking into temporary loading zones. To request for conversion, please fill out this form


Full Guidelines for Retail Businesses to Operate Storefront Pickup and Delivery (PDF)
Summary of Operating Conditions for Curbside Retail and Related Manufacturing and Warehouse (PDF)