Resources Curbside Pickup Operations

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The USBID continues to provide clean and safe services to the district under the City & County of San Francisco’s updatedShelter-In-Place policy. For more information about curb-side pick-up, click here. Please note that during this time, many stores and restaurants in Union Square may have temporarily updated their business hours extended through at least May 31st.
To report a clean or safe incident, please contact Member Services at 415-781-4456 or Member Services are available 6:30am–10:30pm daily.

To report an overnight safety incident between 10pm–6am, please contact Legion Security's dispatch number at 415-724-2909. Stay safe, stay healthy, keep washing your hands, and we look forward to seeing you soon.

For on-going San Francisco alerts, text: COVID19SF to 888-777.

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Resources for Curbside Pickup Operations

City & County of San Francisco


As long as COVID-19 indicators in San Francisco continue to demonstrate progress on slowing the spread of the virus, retail businesses will be able to operate for storefront pickup and delivery starting on Monday, May 18.

If you plan to reopen after May 18 for curb-side pick-up, please let us know so we can help promote. 

Best Practices for Curbside Pickup - Webinar from SF OEWD on Vimeo.


  • Prohibit customers from entering the business with curbside pickup. The transaction must occur outside the building, such as in the doorway, through an exterior window, or at a small table set up at the front of the facility.
  • Instruct all personnel involved in curbside pickup to wash their hands frequently and to use hand sanitizer (provided by the Retail Business with Curbside Pickup) before and after handing items to a customer.
  • When possible, provide options to accept payment through contactless technologies, in advance via phone, an app, or the internet, or verbally (such as reading a credit card number and required information).
  • Remind Personnel to wear a face covering at all times, including when interacting with customers who are picking up items
  • The COVID-19 health crisis is creating a temporary increase in curbside pick-up service for many restaurants and businesses. To encourage physical distancing and reduce crowding, the SFMTA is fast-tracking converting some adjacent street parking into temporary loading zones. To request for conversion, please fill out this form


Full Guidelines for Retail Businesses to Operate Storefront Pickup and Delivery (PDF)
Summary of Operating Conditions for Curbside Retail and Related Manufacturing and Warehouse (PDF)