The USBID continues to provide clean and safe services to the district under the City & County of San Francisco’s updated Shelter-In-Place policy. For more information about curb-side pick-up, click here.

Cleaning & Safety Services
[Effective 6/04/2020] Member Services is now resumed to 6:30am – 10:30pm daily, with Overnight Security Services available between 10:00pm – 6:00am. Clean and safe ambassadors will operate between 5:30am – 11:30pm. Pressure washing and the ATLV will operate between 9:00pm – 5:30am daily. To report a clean or safe incident between 6:30am – 10:30pm, please contact Member Services at 415-781-4456 or cleanandsafe@unionsquarebid.com. To report a safe incident between 10:00pm – 6:00am, please contact Legion Security at 415-724-2909 and mention your membership with the USBID.

COVID-19
The City & County of San Francisco is currently in Phase 2a of the re-opening plan. Business hours may be affected. Please check local listings. Retailers open for touchless shopping and restaurants open for take-out are available. Continue practicing social distancing and maintaining property safety protocols like hand washing and wearing a facial mask. We look forward to seeing you soon. For on-going San Francisco alerts, text: COVID19SF to 888-777.

Visitor Information Center at Macy's Union Square

Hours

Mon. - Sat. 10 am - 9 pm Sun. 11 am - 7 pm

Phone

(415) 954-6271

Location

170 O’Farrell Street | Directions

Website

http://www.sanfrancisco.travel/visitor-information-center

What speaks 14 languages and always has the scoop on what's happening in San Francisco? The answer is San Francisco's Visitor Information Center (ViC). The Hallidie Plaza location has been in operation for more than 30 years and has just reopened with an innovative facelift which includes interactive touch screens.

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